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Andreas Hartmann, Marja Naaranoja

Improving The Conditions For Knowledge Sharing Within Construction Firms

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Full text: content.pdf (648,471 bytes) (available to registered users only)

Series: w78:2006 (browse)
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Naaranoja M, Clarke P

Theoretical constructs for IS-capability in AEC

Abstract: The purpose of this paper is to develop a conceptual framework and to explore the possible types of Information System (IS)-capability models especially in the Architecture, Engineering and Construction (AEC) environment. Based on current literature, capability is considered from the perspectives of individual, organisation, and the skill to utilise IS innovations. The different perspectives explain the challenge of improving the IS-capability. Individual capabilities need to be studied when considering intelligence, knowledge formation and capability leading to action. The viewpoints of organisation give insights into decision-making and the implementation of an improvement project. The organisation is examined from the administrative, social, knowledge management, activity and economic assessment viewpoints. Knowledge management was found to be very important when considering IS capabilities. IS-capability can be simplified into organisation, economic development, and technical dimensions. These dimensions have equal importance as ISinnovations are utilised. Organisation needs to be committed, project has to be feasible, and the technical solution needs to be mature to enable employees to utilise them. Finally, it is considered desirable to undertake further research into the area of end user utilization of IS-capability, particularly within the AEC culture.

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Full text: content.pdf (147,006 bytes) (available to registered users only)

Series: w78:2003 (browse)
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Permission to reproduce these papers has been graciously provided by the University of Auckland. The assistance of the editor who provided the full texts and the structured metadata, Dr. Robert Amor, is gratefully appreciated.


Naaranoja M, Oestman L

Information technology strategies and adaptation of knowledge - a conceptual analysis in the construction industry

Abstract: The goal of this study is to construct an understanding of preparations, made for strategic decisions of information technology. The focus is on adaptation of knowledge and the types of knowledge adapted. The study concentrates on the software and hardware used for producing drawings and specifications in the construction industry - the companies suffer an unpredictable market environment and a large amount of published data. The study is based on two case studies - made in two different companies – a multinational with operations in different countries, the other a medium size, mainly active on the regional market. Both of the companies are forced to make development decisions about information technology by estimating future benefits, costs, risks and intangible values. This should evolve from a thorough reflection based on selected information and an assessment of the situational data. According to their attitude towards CAD development these companies belong to different classes: pioneer and follower. The pioneer makes a broad scope selection of information and organises it for decision making. The follower estimates both the benefits of the software and the actions of the competitors. He calculates the revenues and costs carefully before the decision. There is a large amount of information offered by software developers, scientist and other experts. On the other hand the knowledge needed for strategic decisions has to be inside the company. According to the pragmatist philosophy, knowledge is gained through elaboration of experiences. In a fast developing field - such as software development and communication tools - the possibility of gaining experiences is good. The problem is - due to continuous progress - that new experiences are the only that can help you construct adequate knowledge. Sustainable decisions need to be based on long term experience, but in the case of information technology, the emphasis must

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Full text: content.pdf (50,324 bytes) (available to registered users only)

Series: w78:1998 (browse)
Cluster: papers of the same cluster (result of machine made clusters)
Class: class.strategies (0.026554) class.synthesis (0.015250) class.software development (0.012514)
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Permission to reproduce these papers has been graciously provided by Royal Institute of Technology, Stockholm, Sweden. The assistance of the editors, Prof. Bo-Christer Björk and Dr. Adina Jägbeck, is gratefully appreciated.


Naaranoja M

Strategic decisions in computer aided designdevelopment

Abstract: The primary goal of this paper is to present a decision-making process formanagers of a design group. The aim of the process is to improve significantly thecompetitiveness of the company in such a way that it uses and supports:competence and development of individuals; creativity; and trends in CAD.The proposed approach for strategic decisions in CAD development (figure 1)consists of seven stages: the performance objectives for CAD development;selection of action plan; preliminary development project review; selection;managing the benefits, costs and risks during the implementation; post evaluation;competitive edge evaluation.

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Full text: content.pdf (97,729 bytes) (available to registered users only)

Series: w78:1997 (browse)
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Naaranoja M

The benefits and costs of information technology systems in building maintenance management based on interviews

Abstract: This is an introduction to how the benefits and costs of information technology (IT) systems of building maintenance management are evaluated in thirteen Finnish real estate companies. The focus is on maintenance systems, however the links to the other parts of real estate management are not forgotten. The benefits of the new IT-system are divided into performance, savings and bigger incomes. The evaluation of IT-systems includes assessing the usability, functions, integration to other systems, presentation quality, life cycle of software, references, ergonomy and price. The costs and benefits are forecast for several years to check the profitability of the investment.

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Full text: content.pdf (72,698 bytes) (available to registered users only)

Series: w78:1999 (browse)
Cluster: papers of the same cluster (result of machine made clusters)
Class: class.economic (0.047558) class.processing (0.009873) class.software-machine (0.003395)
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Permission to reproduce these papers has been graciously provided by the Research Press of the National Research Council of Canada. The support of the editors, particularly Dr. Dana Vanier, is gratefully appreciated.


Naaranoja M

Customer relationship management in facilities management

Abstract: "Customer Relationship Management (CRM) is one of the fastest growing IT area today. This paper studies needs and benefits of this kind of environment in Real Estate Management (REM) and compares the used systems with an other business field. The changing business environment challenges the facility managers and whole construction sector to serve their customers better by using concurrent engineering and CRM. CRM includes systems like middleware, electronic customer service, data warehousing and knowledge management. This paper presents CRM in two cases: facilities management company and electronic engineering company."

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Full text: content.pdf (216,764 bytes) (available to registered users only)

Series: w78:2000 (browse)
Cluster: papers of the same cluster (result of machine made clusters)
Class: class.commerce (0.025428) class.environment (0.020124) class.strategies (0.015422)
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Permission to reproduce these documents have been graciously provided by Icelandic Building Research Institute. The assistance of the editor, Mr. Gudni Gudnason, is gratefully appreciated


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