Pakanen J, Möttönen V, Hyytinen M
WebDia - a WWW-based tool for diagnosing, servicing and operating heatingsystems
Abstract: WebDia is a service manual, a help desk and a diagnostic tool on the Web. Technically, it consists of aWeb server and a PC or hand-held computer with an Internet connection, or a WAP mobile phone. Theidea is that the server computer shares its resources and knowledge with the user. Diagnostic decisionssuggested by the server are based on observations made by the user. WebDia is designed for ordinarycustomers, residential building owners, technical house managers and servicemen. The prototype system isconstructed for district heating substations and oil heating systems. Besides diagnosis, instructions forservicing and operating the plant are other essential topics. The Web-based user interface is flexible. Thepresented information is not only hypertext, but also pictures, photographs, video recordings, andanimations. So, the resulted information is comprehensive and easy to understand even for unskilledpersons.
Keywords: diagnostic methods, Web-based tools, help desk, user interface, district heating sub stations, oilheating systems, WAP, hand-held computers
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