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Paper 4ea3:
END-USER ATTITUDES TOWARDS EDM USE IN PROJECT WORK - A CASE STUDY OF THE KAMPPI CENTER PROJECT

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Hjelt, M

END-USER ATTITUDES TOWARDS EDM USE IN PROJECT WORK - A CASE STUDY OF THE KAMPPI CENTER PROJECT

Abstract: This study set out to explore attitudes towards EDM from the perspective of individual end-users. The objective was to explore how implementation efforts and the benefits enabled by EDM are perceived in different end-user segments across the project group. Combining quantitative and qualitative research methods, the study was conducted as a cross-sectional case study of a large construction project in which EDM was used extensively. Responses from a survey were combined with data from system usage log files to obtain an overview of attitudes prevalent in different user segments. In order to gain a deeper understanding of key issues, the survey was followed by semi-structured interviews with representatives of different roles of the project group. In the case studied, a reassuring majority of users from all segments of the project group considered EDM as a valuable aid in their work processes, despite certain functional limitations of the system used and the complexity of the information mass. However, users who perceived EDM use as difficult or inefficient were quick to revert to other channels of communication. The use of parallel channels of communication was, in turn, found to be a significant source of frustration among users. A key finding was that functionality and the actual contents of the EDM system are both important drivers behind usefulness and ease of use. A model describing the key factors affecting end-user EDM adoption is proposed. The model draws on insight from studies of EDM enabled projects and theoretical frameworks on technology acceptance and success of information systems, as well as the insights gained during the empiricial part of the case study.

Keywords: Electronic document management, technology adoption, end-user perspective

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