Digital library of construction informatics
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Paper ecce-1997-18:
Process improvement a survey of IT-based approaches & tools

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Hansen K L, Gann D M, Groak S

Process improvement a survey of IT-based approaches & tools

Abstract: In today's world, with ever changing technologies and markets, engineering and construction firms are pressured not only to deliver high quality products and services within schedule and budget but also to be responsive to clients, adaptable, and flexible. Furthermore, organisations must assimilate increasing IT requirements and capabilities into their processes. Against this background, process representation tools can provide analytical methods useful in determining the value of specific processes as well as a means of improving these processes. This paper explores the possibilities and limitations of computer-based process representation tools and gives best practice examples from manufacturing, software development, and construction.



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