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Paper w78-1996-307:
The use of an evaluation matrix to inform the IT strategic planning process for maintenance management

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Jones K G

The use of an evaluation matrix to inform the IT strategic planning process for maintenance management

Abstract:The systematic review of information systems is an essential part of the IT strategic planning process. In the context of maintenance management systems this process is normally performed by the maintenance manager. However, many maintenance managers are ill prepared for this task and, as such, new opportunities may be missed or poorly performing computerised systems accepted as the norm. This paper describes the development of a set of practical guidelines in the form of benchmarks which could be used to assist maintenance managers when they review their systems. The benchmarks were based on an evaluation matrix methodology which was used in conjunction with a substantive questionnaire survey of maintenance managers to identify and evaluate the importance and performance of key computerised maintenance functions. The performance of computerised maintenance management systems was evaluated using an evaluation grid and areas of weakness were identified. The potential use of the benchmarks in the strategic review of computerised maintenance management systems is discussed. The paper concludes that the evaluation matrix method can be a useful tool to establish the general level of performance of computerised systems and thus it can inform the IT strategic planning process. In the context of maintenance management systems the evaluation method identified weaknesses in key maintenance processes and these may need to be fundamentally reengineered.

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Series:w78:1996 (browse)
Cluster:papers of the same cluster (result of machine made clusters)
Class:class.strategies (0.177931) class.roadmaps (0.011177)
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Permission to reproduce these papers has been graciously provided by the University of Ljubljana. The assistance of the editor, Prof. Ziga Turk, is gratefully appreciated.

 

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