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Paper w78-1999-2296:
Analysis of phenomenological perceptions of effectiveness of information technology in computerised maintenance management

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Clarke P, Clarke J

Analysis of phenomenological perceptions of effectiveness of information technology in computerised maintenance management

Abstract: The general aim of this empirical research was to examine the phenomenological perceptions of both asset managers and support or ancillary staff using qualitative and quantitative analysis for the purpose of assessing efficiency of information technology in a public sector building construction maintenance management environment, particularly to develop a framework technique that will be useful to investigate such fundamental phenomenological facets as efficiency of training and information technology, the effect of information technology on human relations within the workplace, the perceived impact of information technology on the efficiency of occupational performance, and a summative evaluation of information technology in the asset management environment. Empirical investigation by structured interview with both management and support staff within a public sector asset management organisation was undertaken. The data was analysed through unpaired t-tests between asset managers and support staff, and dichotomous questions for experienced versus inexperienced employees and employees as differentiated by age. The results of the analysis revealed that both asset managers and support staff perceive information technology as beneficial in terms of both qualitative and quantitative outcomes. Further it would appear that individually at all levels within the maintenance management sphere exhibited phenomenological perceptions of information technology that were particularly favourable and overall were consistent with the conclusions of researchers who had observed information technology's benefits in terms of other quantitative and qualitative outcomes, in industry. Further research is suggested in the areas of customer satisfaction both prior to and subsequent to the implementation of more sophisticated information technology systems in addition to investigating the interaction between actual productivity levels and phenomenological perceptions of beneficial outcomes as a function of information technology.

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Full text: content.pdf (63,348 bytes) (available to registered users only)

Series: w78:1999 (browse)
Cluster: papers of the same cluster (result of machine made clusters)
Class: class.environment (0.043979) class.impact (0.034129) class.economic (0.021698)
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Permission to reproduce these papers has been graciously provided by the Research Press of the National Research Council of Canada. The support of the editors, particularly Dr. Dana Vanier, is gratefully appreciated.

 

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