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Paper w78-2000-219:
Effectiveness of I.T. in computerised maintenance management: a longitudinal study of the analysis of phenomenological perceptions.

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Clarke P

Effectiveness of I.T. in computerised maintenance management: a longitudinal study of the analysis of phenomenological perceptions.

Abstract: The longitudinal study was conducted in a public sector building construction maintenance management environment where a new computerised maintenance management system is in use in New South Wales, Australia. The aims of this longitudinal, empirical research are to examine the phenomenological perceptions of both asset managers and support or ancillary staff using qualitative and quantitative analysis for the purpose of assessing efficiency of information technology in a public sector building construction maintenance management environment and to develop a framework technique that will be useful to investigate such fundamental facets as efficiency of training and information technology, the effect of information technology on human relations within the workplace, the perceived impact of information technology on the efficiency of occupational performance, and a summative evaluation of information technology in the asset management environment. Empirical investigation was carried out through structured interview with both management and support staff within a public sector asset management organisation, subsequent to the introduction of a new computerised maintenance management system in the environment being studied. The data was analysed through unpaired t-tests between asset managers and support staff, and dichotomous questions for experienced versus inexperienced employees and employees as differentiated by age. The tentative results of the analysis revealed that both asset managers and support staff perceive information technology as beneficial in terms of both qualitative and quantitative outcomes. Individuals from both levels of the environment being studied exhibited phenomenological perceptions of information technology that were particularly favourable and overall were consistent with the conclusions of researchers who had observed information technology’s benefits in terms of other quantitative and qualitative outcomes together with a comparable study of this environment carried out previously. Differences between the two studies indicate a reduction in the significance of the differences between the two groups regarding satisfaction with information technology as a whole. Further research is suggested in customer satisfaction, productivity levels and the interaction between perceptions and outcomes.

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Full text: content.pdf (184,921 bytes) (available to registered users only)

Series: w78:2000 (browse)
Cluster: papers of the same cluster (result of machine made clusters)
Class: class.environment (0.050079) class.impact (0.031689) class.economic (0.020147)
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Permission to reproduce these documents have been graciously provided by Icelandic Building Research Institute. The assistance of the editor, Mr. Gudni Gudnason, is gratefully appreciated

 

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