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Paper w78-2005-a8-1-abel:
Where does CAFM really help? Current fields of application and future trends according to system users

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J Abel & K Lennerts

Where does CAFM really help? Current fields of application and future trends according to system users

Abstract:The possibilities of CAFM systems are multifarious and the system manufacturers are constantly drawing attention to these. The question is, however, what do customers actually need and which functions are being used. Karlsruhe University (TH) has therefore conducted a survey in order to determine the current situation regarding CAFM installations and the future needs of users. A mail survey was chosen as the means of data acquisition. A sample group of more than 100 CAFM users were asked to complete a standardized questionnaire. This questionnaire comprises approximately 50 questions, including questions of a factual nature, questions relating to specific knowledge and appraisal questions. The results of the survey give an overview of the current fields of application for CAFM systems and a trend for future fields of application in terms of user needs. It also shows whether CAFM is primarily used by building owners, occupants or operators. The reasons for introducing CAFM systems become evident, as well as the extent to which these needs have been fulfilled. An overall evaluation of the systems draws attention to the deficits and strengths of CAFM systems.

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Permission to reproduce these papers has been graciously provided by the Technische Universitšt Dresden.

 

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