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Paper w78-2010-34:
Process Model for Understanding Stakeholders Expectations in New Projects Development

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Alina Delgado, Frank DeTroyer

Process Model for Understanding Stakeholders Expectations in New Projects Development

Abstract:There is in construction a fundamental change in the making and delivering of successful new projects: the focus shifts towards value adding for projects based on a better understanding of stakeholders expectations. The process of modelling this new paradigm in construction will put “the creation of value in the eyes of the client”, central in the development of new projects. This paper describes a model that is designed to help stakeholders to achieve their expectations regarding urban and housing projects. The process of integrating different sub-models (costs and qualities) is examined and includes quality evaluations based on people’s preferences and willingness to pay. The model is developed through a methodological pluralism, identifying people-oriented variables. The different parts of the model are described, besides data requirements for each part. The development of the model was based on a case study carried out on the city of Guayaquil-Ecuador. Information obtained from a field work research was used for testing of the model. The study examines implications and limitations of the use of the model for inclusion of stakeholders. The paper concludes with findings regarding the identification of most preferred attributes by housing users and the use of alternatives methods to incorporated additional value to the projects, translated in more appealing profits for developers and the provision of better and affordable houses for the users.

Keywords:urban process model, stakeholders, value, profitability, affordability

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