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Paper w78_2007_60:
Indonesian contractorsí performance in managing IT: critical success factors, assessment model, and benchmarking system

Facilitated by the SciX project

Muhamad Abduh

Indonesian contractorsí performance in managing IT: critical success factors, assessment model, and benchmarking system

Abstract:Indonesian contractors have entered the information age by adopting information technologies (IT) to improve the efficiency and effectiveness of their business processes. Yet many contractors that have adopted IT face problems related to how to get the best of the adoption and how to reap benefits from the investment. The problem lays in the poor management of IT by contractors including strategic planning, design, implementation, maintenance, evaluation and human resource management processes. This paper discusses three studies conducted to measure the performance of contractors in managing IT. Critical success factors in managing IT were identified from a survey of large contractors and an assessment model was developed based on these factors and implemented by the same con-tractors. The results of the assessment showed that, in practice, IT is still used merely as supporting tools and there are many limitations to its current usage in contractorsí environment. A benchmarking tool for Indonesian contractors to improve their performance in managing IT investments was further developed. A benchmarking case study is discussed in this paper as a real example of the benefit that a contractor can get from the three studies related to measurement of Indonesian contractorsí performance in managing IT.

Keywords:assessment, benchmarking, critical success factors, IT management, performance

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