||Process improvement a survey of IT-based approaches & tools
||Hansen K L, Gann D M, Groak S
||In today's world, with ever changing technologies and markets, engineering andconstruction firms are pressured not only to deliver high quality products and services withinschedule and budget but also to be responsive to clients, adaptable, and flexible. Furthermore,organisations must assimilate increasing IT requirements and capabilities into their processes.Against this background, process representation tools can provide analytical methods useful indetermining the value of specific processes as well as a means of improving these processes.This paper explores the possibilities and limitations of computer-based process representationtools and gives best practice examples from manufacturing, software development, andconstruction.
|Year of publication:
Hansen K L, Gann D M, Groak S (1997).
Process improvement a survey of IT-based approaches & tools. Sarja A (editor); Computers in the practice of building and civil engineering, Worldwide ECCE symposium; September 3-5, 1997, Finland,