||Analysis of phenomenological perceptions of effectiveness of information technology in computerised maintenance management
||Clarke P, Clarke J
||The general aim of this empirical research was to examine thephenomenological perceptions of both asset managers and support orancillary staff using qualitative and quantitative analysis for the purpose ofassessing efficiency of information technology in a public sector buildingconstruction maintenance management environment, particularly to developa framework technique that will be useful to investigate such fundamentalphenomenological facets as efficiency of training and informationtechnology, the effect of information technology on human relations withinthe workplace, the perceived impact of information technology on theefficiency of occupational performance, and a summative evaluation ofinformation technology in the asset management environment. Empiricalinvestigation by structured interview with both management and supportstaff within a public sector asset management organisation was undertaken.The data was analysed through unpaired t-tests between asset managers andsupport staff, and dichotomous questions for experienced versusinexperienced employees and employees as differentiated by age. Theresults of the analysis revealed that both asset managers and support staffperceive information technology as beneficial in terms of both qualitativeand quantitative outcomes. Further it would appear that individually at alllevels within the maintenance management sphere exhibitedphenomenological perceptions of information technology that wereparticularly favourable and overall were consistent with the conclusions ofresearchers who had observed information technology's benefits in terms ofother quantitative and qualitative outcomes, in industry. Further research issuggested in the areas of customer satisfaction both prior to and subsequentto the implementation of more sophisticated information technologysystems in addition to investigating the interaction between actualproductivity levels and phenomenological perceptions of beneficialoutcomes as a function of information technology.
|Year of publication:
Clarke P, Clarke J (1999).
Analysis of phenomenological perceptions of effectiveness of information technology in computerised maintenance management. Lacasse M A, Vanier D J (ed.); Information technology in construction, volume 4, ISBN 0-660-17743-9; Vancouver, May 30 - June 3, Canada (ISSN: 2706-6568),