||Construction companies have to strategically structure and focus theirBusiness Strategy (BS) in order to maximise benefits. This requires detailedknowledge of the operating environment, stakeholders, resourceimplications and the management of risk. Information Systems (IS) andInformation Technology (IT) can perform a crucial role by supporting andunderpinning this strategy. A key element of the IT strategy is generic andspecific IT training. These requirements must consider many issues, notleast, resource implications, organisational culture, infrastructure anddisparate training needs. These needs may also encapsulate both group andcorporate issues, in addition to individual, operational, managerial andstrategic requirements. This research investigates the use of a ProcessProtocol training model to analyse the key sequential stages (gates) andlinks needed, to satisfy, or close, the 'performance gap' between the BS, ISStrategy and subsequent IT Training Strategy.
Goulding J S, Alshawi M (1999).
Generic IT training: a process protocol model. Lacasse M A, Vanier D J (ed.); Information technology in construction, volume 4, ISBN 0-660-17743-9; Vancouver, May 30 - June 3, Canada (ISSN: 2706-6568),