||Sustainability is one of the most important research topics for the Architecture/Engineering/Construction & Facility Management (AEC/FM) domain. Two basic factors which enable sustainability are the technology background and the acquisition capability of this technology to the end users – society. Sustainability requires state of the art technologies which reduce the negative impact of population and affiliation. Key aspects of such technology are; it should depend on renewable resources, without waste, cyclical, based on resource productivity rather than labor productivity, and should even be restorative in its effects on the biosphere. Theproblem is, today establishing such technology is not affordable for the average end user. Development, implication, and acquisition of such technologies takes reasonable time though signs from our earth warns usthat we have no more time. The problem itself contains a lot of interoperability challenges in Information Technology (IT), Process and Organizational levels. Although many governments deploy incentives to promote investments on sustainable technologies, money is not the only measure for the market penetration of a technology. A user oriented approach is developed and a proposal is made to elaborate on the problem as a whole within a reference process model. The model determines the key functions, mechanisms and controls, to enable the design and development of sustainable technologies and facilitate the acquisition of those technologies to the society. The process model basically focuses on the Facility Management processes and addresses many aspects of the problem including financial, legal, and ethical issues. The model benefits from Customer Relationship Management (CRM) solutions for construction sector from a previous research and promotes a Service Oriented Architecture (SOA) for tracking the lifetime of sustainable technologies. The model includes decision support functions for the design phase, marketing and competency functions for the implication and acquisition phase, and measurement and evaluation functions for the use phase. The preliminary solution includes business processes rather then IT solutions but interoperability solutions on the IT layer also have been discussed for sustainable development. The model is under development within the joint efforts of a EU funded FP6 project I3CON (Industrialised, Integrated, Intelligent Construction) and a PhD research. It is believed that the model would facilitate the widespread recognition of the requirement of a radical switch to the sustainable technologies.